Customer service is at the very heart of the operation of Larkfield Leisure Centre. It is our aim to ensure we create a positive impression for every customer on every visit, and create an aspiration for all customers to visit us again.
We will always try to improve the service offered to customers through continuous improvements in all aspects of the operation. To achieve this we aim to listen to the views of our customers and ensure that every customer feels their needs have been acknowledged.
Tell us what you think
We endeavour to provide our customers with every opportunity to let us know what they think of the service they have received.
Viewpoint forms the largest element of our customer feedback process and has two purposes. Firstly, it allows customers to score their satisfaction with the service they received and secondly, it provides the opportunity to pass on views and comments to the Centre's management team. Why not fill out an online Viewpoint survey now. Alternatively complete a Viewpoint form or touchscreen survey next time you visit the Centre. View the latest customer satisfaction levels here.
Each of our leisure centres has a customer panel. This group of customers meets three times a year to discuss the service being offered by the Centre. Minutes from each meeting are available to view at the Centre and are also available to view online.
As a promise to our customers we display our Customer Charter at each site and also on the website. The Customer Charter describes how we will achieve our aim of providing a high quality service. View Customer Charter here.
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|Last updated: 06/11/13 at 14:05:08
Office use only: 1682/2014-06-21